Authorized Service Offerings

Customer may elect to receive one or more of the service offerings made available by PURIFI H2O LLC, including Installation (New Equipment), Preventive Maintenance (Annual or Periodic), Emergency Services (Annual Subscription), and One-Time Service Call (Non-Subscription/Reactive Service) (each, an “Authorized Service,” and collectively, the “Authorized Services”). Customer may select any individual Authorized Service or any combination thereof. All Authorized Services selected by Customer shall be performed in accordance with the applicable scope of services set forth herein and shall be subject to and governed by this Agreement, including the General Terms and Conditions which is fully integrated and incorporated herein by reference.

(1) Installation Services (New Equipment)

Installation Services

PURIFI H2O shall install the Equipment identified in the Estimate in accordance with manufacturer requirements and applicable industry standards. Installation dates are estimates only.

Cancellation and Mobilization Costs

If Customer cancels or reschedules the Authorized Services after equipment has been ordered, materials staged, or technicians dispatched, Customer remains responsible for all incurred and non-refundable costs, including restocking fees, labor, administrative costs, and freight charges, as applicable.

Warranties

• Manufacturer equipment warranty (typically one (1) year) is passed through to Customer for authorized equipment replacement.
• Replacement parts installed by PURIFI H2O are warranted for ninety (90) days.
• Installation workmanship is warranted for ninety (90) days from completion.

PURIFI H2O's sole obligation is repair or re-performance as provided in the General Terms.

Exclusions

Warranty does not cover misuse, unauthorized third-party service, environmental conditions, or normal wear and tear.

Unauthorized Service

PURIFI H2O shall not be responsible for system performance, warranty coverage, or service outcomes where the equipment has been adjusted, repaired, or modified by any party other than PURIFI H2O without prior written authorization.

Pricing Validity

50% payment is required upfront prior to equipment ordering. Labor, equipment, and parts pricing is valid for the current calendar year only.

(2) Preventative Maintenance (Annual or Periodic Subscription)

Preventative Maintenance Services

PURIFI H2O shall provide standard preventative maintenance services as identified in the Estimate on an annual or periodic basis. These Authorized Services include routine inspection, filter replacement (as applicable), and system testing in accordance with industry standards.

Exclusions

Preventative maintenance does not include emergency repairs, component failures, or non-routine replacements, which will be quoted separately.

Service Hours

Unless expressly stated otherwise in the Estimate, these Authorized Services are performed during PURIFI H2O's normal business hours (7:00 a.m. – 5:00 p.m., Monday through Friday, excluding major holidays). Authorized Services requested outside normal business hours may be treated as Emergency Services and billed separately.

Property Limitation

Authorized Services provided under the Estimate apply solely to the system(s) located at the property identified herein. Authorized Services for additional properties or systems require a separate estimate and written authorization.

Warranties

• Workmanship is warranted for ninety (90) days from each service visit.
• Manufacturer warranties for parts, if any, are passed through to Customer as applicable.

Unauthorized Service

PURIFI H2O shall not be responsible for system performance, warranty coverage, or service outcomes where the equipment has been adjusted, repaired, or modified by any party other than PURIFI H2O without prior written authorization.

Parts Availability

PURIFI H2O's performance is subject to the availability of replacement parts and materials. If required components are unavailable or discontinued despite reasonable efforts, PURIFI H2O may suspend or modify the affected Authorized Services until suitable replacements are available.

Pricing Validity

Labor, equipment, and parts pricing is valid for the current calendar year and subject to adjustment upon renewal.

(3) Emergency Response – Annual Subscription

Emergency Response Services

Customer is enrolling in PURIFI H2O's Emergency Response subscription program, which provides priority access to emergency services for unplanned system failures or conditions posing a risk to operations, safety, or property.

Response Levels

Response times are commercially reasonable estimates and subject to system condition, severity, parts availability, and technician availability.

Cancellation and Mobilization Costs

If Customer cancels or reschedules these Authorized Services after equipment has been ordered, materials staged, or technicians dispatched, Customer remains responsible for all incurred and non-refundable costs, including restocking fees, labor, administrative costs, and freight charges, as applicable.

Scope of Emergency Services

Emergency Services are limited to diagnostic evaluation and commercially reasonable repairs or temporary measures necessary to stabilize the system and restore basic functionality.

Rates and Charges

Emergency labor, travel, parts, and materials are billed in accordance with PURIFI H2O's then-current rates unless otherwise stated in the Estimate.

Warranties

• Workmanship related to emergency services is warranted for thirty (30) days.
• Replacement parts are warranted for ninety (90) days.
• Manufacturer warranties, if any, are passed through as applicable.

(4) One-Time Service Call (Non-Subscription / Reactive Service)

One-Time Service

PURIFI H2O shall perform a one-time, reactive service call to assess and address the issue identified by Customer. These Authorized Services are provided on an as-needed basis only and is not considered an Emergency Response.

Estimates and Authorization

Customer authorizes PURIFI H2O to proceed upon acceptance of the Estimate, including via electronic acceptance.

Service Hours

Normal business hours (7:00 a.m. – 5:00 p.m., Monday through Friday, excluding major holidays).

Warranties

• Workmanship is warranted for thirty (30) days.
• Replacement parts are warranted for ninety (90) days.

1. Applicability

(a) These General Terms and Conditions (these “Terms”) are the only terms that govern the provision of services by PURIFI H2O LLC, located at 951 West Yamato Road, Suite 208, Boca Raton, FL 33431 (“PURIFI H2O”) to Customer; (b) The accompanying estimate (the “Estimate”) and these Terms (collectively, this “Agreement”) comprise the entire agreement between the parties; (c) In the event of any conflict between these Terms and the Estimate, these General Terms and Conditions shall govern; and (d) These Terms prevail over any of Customer's general terms and conditions.

2. Authorized Services

PURIFI H2O shall provide the parts and services to Customer as described in the Estimate in accordance with these Terms.

3. Performance Dates

PURIFI H2O shall use commercially reasonable efforts to meet any performance dates specified in the Estimate, and any such dates shall be estimates only.

4. Customer's Obligations

Customer shall: (a) cooperate with PURIFI H2O in all matters relating to the Authorized Services and provide reasonable access to Customer's premises; (b) respond promptly to requests for direction or information; and (c) provide complete and accurate information.

5. Customer's Acts or Omissions

If PURIFI H2O's performance is prevented or delayed by any act or omission of Customer, PURIFI H2O shall not be deemed in breach of its obligations or liable for resulting costs.

6. Fees, Expenses, Payment Terms, and Collections

Customer shall pay fees within thirty (30) days of invoice date in US dollars. Overdue amounts may incur a $25 late fee and interest at 1.5% per month. For Equipment Installation, Customer shall pay fifty percent (50%) of the total quoted price upon acceptance to secure equipment and scheduling. Title of installed equipment remains with PURIFI H2O until full payment is received.

7. Taxes

Customer is responsible for all applicable sales, use, excise, and governmental taxes.

8. Confidential Information

All non-public proprietary information disclosed between parties remains strictly confidential.

9. Representation and Warranty

Pass-through benefits of third-party manufacturer warranties apply. Written notice of defective Equipment or Services must be given within five (5) days of discovery. PURIFI H2O's sole obligation is re-performance or pro rata credit.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Termination

PURIFI H2O may terminate with immediate effect for nonpayment after 15 days written notice or insolvency.

13. Insurance

Customer shall maintain commercially reasonable insurance coverage consistent with industry standards.

14. Force Majeure

Neither party shall be liable for delays caused by acts of God, flood, fire, war, civil unrest, epidemic, strikes, supply chain interruptions, or power outages.

15. Governing Law and Dispute Resolution

Governed by the internal laws of the State of Florida. Any unresolved claims that cannot be resolved after good-faith discussion shall be mediated and, if necessary, resolved by binding arbitration administered by the American Arbitration Association in Broward County or Palm Beach County, Florida.

16. Notices

Notices must be in writing delivered to: PURIFI H2O LLC, 951 West Yamato Road, Suite 208, Boca Raton, FL 33431.